Contact Center - List of Manufacturers, Suppliers, Companies and Products

Contact Center Product List

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SimpleConnect

Achieving contact center DX at an affordable price to succeed in a changing market.

"SimpleConnect" is a cloud-based omnichannel contact center system that allows for integrated management and operation of phone, chat, email, SMS, chatbots, and voice recognition. It also offers a variety of optional services, including automated responses using generative AI, voice transcription (text conversion), summarization, and API integration with other systems such as CRM. Being cloud-based means there is no need for server equipment, allowing for efficient implementation in as little as 2 business days and starting from 1 ID per month. 【Features】 ■ Automation and efficiency in operations through chatbots and voice recognition ■ No binding contracts at 1 ID per month, eliminating unnecessary costs ■ Fully cloud-based, enabling use from home or on the go *For more details, please download the PDF or feel free to contact us.

  • CRM (Customer Relationship Management System)

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Contact center

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

  • Inventory Management System

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